With environmental groups touting falsities around the wrongdoings occurring in the wool industry, the American Wool Association needed to educate its consumers, current and potential, on the benefits of choosing wool over any other fabric. To do so, we first needed to understand the consumer, their need-states and potential knowledge gaps. Using insights to guide our creative execution and newly defined tone of voice, we created new branded materials for the American Wool Association to gain back the market share lost. With a new look and feel, fresh imagery and strategic copy, American Wool has gained global support and awareness.